• What is the best way to get to Hawks Nest?

    Hawks Nest is 2.5 hours drive north from Sydney on the M1 freeway.

    Newcastle airport is approximately a 45 minute drive away.

  • How do I make a booking?

    Book online via our secure website or call us on 1800 00 2324

  • When I book my accommodation, do I have to pay a deposit?

    A 50% deposit will be required at time of booking.
    Any bookings made within 30 days of the arrival date, full payment will be required at time of booking.

  • Do you charge a credit card fee?

    Yes, 1.65% for Visa & Mastercard


  • When do I have to pay the balance of my accommodation?

    Full payment of booking is required 30 days prior to arrival.

  • What time can I check into my accommodation?

    The property will be available from 2pm. If the property isn’t booked prior to your stay, you can request an earlier check in.

  • What time is check out?

    Checkout is 10am. A late checkout can be requested but may not be available.

  • Where do I collect the keys?

    Keys are to be collected from Hawks Nest Beach Realty at Shop 1 59 Booner Street Hawks Nest

  • What if I am arriving out of office hours?

    After hours key collections can be arranged by calling our office on 02 4997 1464 during office hours.

  • What if I am checking out before your office opens?

    Keys can be returned outside of office by sliding under office door

  • What if I break something during my stay?

    Please contact our office should you break anything in your accommodation.

  • What should we bring with us?

    Linen is NOT supplied (unless stated), you will need to bring your own sheets, pillowcases, towels, tea towels, bath mats and tea towels/hand towels. Linen can be hired from $22 per person. Other things you will need to bring are soaps, dish washing liquid, toilet paper, beach towels etc.

  • How do I find the address of my accommodation?

    The address of your accommodation is displayed on your booking confirmation.

  • What if we leave something behind?

    Please contact our office if you leave something behind to discuss if you would like it posted back to you, at your cost. Please note due to our limited storage facilities, we cannot hold onto lost belongings for more than 30 days.

  • Are we allowed to bring our pets?

    Unless otherwise stated, PETS are NOT permitted in the property. If the property is pet friendly, guests are responsible for the removal of all droppings, bones and damage by the pet. Pets are also not allowed on any furniture.

  • Do we have to clean the property before we leave?

    Prior to departure we ask the following is completed:

    • Remove items from fridge and freezer
    • Wash and dry all dishes
    • Furniture tidy, same position as you found it
    • Dispose of all rubbish to the appropriate wheelie bins provided
    • Clean the BBQ if used (in properties where provided)
    • Lock doors and windows
  •  Are there charges if the house is not left clean on our departure?

    Excess cleaning charges will apply if the property is left in an unsatisfactory state.

  • What happens if the house is not clean on arrival?

    Please contact our office immediately to discuss any concerns with the property